It’s been a big year for NYP Car Fix, with a top ten finish at the Bathurst 1000 in October and now taking out the prestigious Repco Authorised Service “Outstanding Customer Service Award” for 2018!
Owners Mathew and Natalie Whitbread always put their customers at the centre of everything they do. This dedication to continually improving the service they deliver has paid off, with them being honoured at a glittering awards ceremony in Hobart at the Repco Authorised Service National Convention. This year’s award is made even more prestigious with Repco Authorised Service recently being rated Canstar Blue’s Most Satisfied Customers - Car Servicing 2018.
Nat says: "We were initially so shocked to win! Looking at the calibre of the other finalists, we didn’t think we stood a chance... Now we have had some time to reflect on our win, we can look at our achievement with pride."
Mat comments: "The investments that we have made to improve our business and train our team have really paid off. Our business is stronger and runs more smoothly, which allows us to focus on providing a great customer experience every time."
Mr Nick Costa, National Manager of Repco Authorised Service says: "With over 400 fantastic mechanical businesses across Australia, the selection panel has an exceptionally difficult time choosing our Outstanding Customer Service winner. However, without a doubt, the team at NYP Car Fix are worthy winners in 2018. They embraced the essence of what it is to be a RAS member and a modern workshop. They constantly innovate and have the vision to invest in their business’s future. Their dedication to improving not just the technical expertise they deliver, but also the experience that they provide their customers, is second to none. They are a credit not only to the RAS network, but also to independent automotive businesses in Australia."
NYP Car Fix is located in Kadina and are a member of the Repco Authorised Service network. Repco Authorised Service is a nationwide network of independently owned and operated mechanical workshops backed by Repco. To find out more about Repco Authorised Service visit www.repcoservice.com